Returns and refunds

Damaged, faulty or wrong items

Please check your order when it arrives. If an item is damaged in delivery, is not what you ordered, or does not work when you first switch it on:

• Tell us within 48 hours of delivery by phone or WhatsApp on +880 1895-654304, and send photos or a short video if you can.
• Keep the item, the box and all accessories.
• After we check the item, we replace it with the same model, or refund you in full, including the delivery charge. We arrange and pay for the collection.

A fault that appears later is covered by the warranty.

Returns if you change your mind

You can return an item within 3 days of delivery if:

• it has not been used or assembled,
• it is in its original packaging with the seals, accessories, manuals and warranty card, and
• you have the invoice or order number.

For change-of-mind returns, you pay the return delivery cost, and the original delivery charge is not refunded. Inside Dhaka we can collect the item for the standard Dhaka delivery charge for that item.

Items we cannot take back

For hygiene and patient safety, these cannot be returned once opened or used, unless they are faulty:

• CPAP and BiPAP machines once unsealed, and all masks, tubing and filters
• Nasal cannulas, oxygen masks and humidifier bottles
• Hospital bed mattresses and any item that has been used by a patient
• Oxygen refills and other completed services
• Items ordered specially for you at your request

Cancelling an order

• Before dispatch: cancel free of charge by calling or messaging us.
• After dispatch: if you refuse the order at the door without a valid reason, the delivery charge may be payable.
• If we cannot confirm stock, we tell you on the confirmation call and you can cancel at no cost.

Refunds

• Refunds are paid within 7 working days after we receive and check the returned item.
• Because most orders are paid cash on delivery, we refund by bKash, Nagad or bank transfer to an account in the buyer’s name.
• A full refund includes the delivery charge only when the item was damaged, faulty or wrong.

Rentals and deposits

• The rental charge covers the period you choose. If you return the equipment early, the unused days are not refunded, but you can extend at the normal rate.
• The refundable deposit is returned when we collect the equipment, after a quick check. It is paid back in cash or by bKash or Nagad.
• Damage beyond normal use, missing accessories or late return are charged from the deposit at the repair or replacement cost, and we explain any deduction before we make it.
• If rented equipment develops a fault that is not caused by misuse, we replace or repair it inside Dhaka at no charge.

Repairs and refills

Repair work comes with its own repair warranty. If an oxygen refill is faulty or under-filled, tell us within 24 hours and we refill it again at no charge.

How to start a return or refund

Call or WhatsApp +880 1895-654304 or email asksedbangla@gmail.com with your order number, the item, and what went wrong. We reply with the next steps.